Grievance Policy

NOTICE

STUDENT COMPLAINT POLICY

 

Dear Students:

 This school has a Certificate of Approval from the Texas Workforce Commission (TWC).                                                                        The TWC-assigned school number is: S2441

 The school’s programs are approved by TWC, as well as (name(s) of other Texas state agencies, as applicable) and (name(s) of any relevant accrediting bodies).

 Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog.

Schools are responsible for ensuring and documenting that all students have received a copy of the school’s grievance procedures and for describing these procedures in the school’s published catalog. If, as a student, you were not provided with this information, please inform school management.

 Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable.

 Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges Website at http://csc.twc.state.tx.us/.

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  • “I am so proud of myself. I was one out of three that passed my skills test on my first try and it’s all because of my teachers at The Healthcare Institute.

    I feel that the way I was taught is really going to make a difference in the world.”

    Angelica Vargas
  • “Mr. Bill Moyer was my instructor, and I learned a lot from him.  I discovered the correct way to do things.  The clinical information is important, but you also learn to put the patient first.  Mr. Moyer was very kind, but also demanded that we do things the right way.  It was difficult, but the reward was a CNA certification and a position with St. Luke’s Baptist Hospital a month after graduation. Not everyone graduates, but those that do leave with a marketable skill. Because of Mr. Moyer and the staff, my life was changed.  It has been truly a blessing to be a part of their success.”
    Kareen Aaron
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